Placing an order and the order process

Ordering is easy:

1) Publish an order

2) select the appropriate worker

3) give the worker feedback when the job is completed.

WorkPilots will take care of all the other bureaucracy.

1. NEW ORDER

Select 'NEW ORDER' (in the mobile version it is on the bottom of the screen and in the web version on the right edge of the screen).

Note - you can’t create orders if you haven’t defined a payment method - therefore you must first register your payment card or buy PilotPoints with invoicing.

PilotPoints, Buying PilotPoints with billing

Specify the required information for the task:
1. Task category,

2. Choose the location of the job (where the task will be done).The location can be defined to be your present location or choose some other location on the map. You can also write an other address to the address field of the order form. If the job can be completed remotely, choose "Distance work (sent to workers in all locations)". 

3. Write the duration (in hours), description of the task, and desired time when the task should be done and any other necessary information (in the web version these are on the description and time page). The desired time can be either written in an open text field or chosen from a calendar view (exact dates and daily working hours).

It might also be good to mention when you are going to choose the applicants for the job (so the applicants know whether to apply or not)

There is an opportunity to target the order for a specific group.

If the order uses a group in the order, then that order is visible only for those users, who are in that group. When the orderer is creating an order, the orderer sees how many users are in the specific group.

- Private certified groups are agreed with orderers and workers. For example you can create your own group for your company or group of companies and it will only be visible for the agreed orderers. If you want to create a task for a private group, you'll need a code to do that.

Nowadays orderers can create their own groups. We have an article about it (see link below)
https://workpilots.zendesk.com/hc/en-us/articles/360011364400-Creating-orderer-s-own-group-of-workers

Below there is a screen shot of the summary of the order. To publish it, just press publish (if all the information is okay). If you wish to edit your order, proceed to go back and make necessary changes.

Please note that the order can not be modified after it has applicants. The order can be edited again only if the applicant / applicants remove their applications. However, you can agree directly with the worker to change the order data as needed. If you have to edit the task information after there are applicants, you can copy the order to a new order, edit the information and ask those same appliers to apply for the new task. After that you can cancel/remove that old task. (Instructions to copying the order later in this article.)
Confirm your order with your personal PIN (iOS and Android), and the task will appear in all suitable workers list of opportunities.

2. CHOOSING A WORKER

Once you have received applicants for your job, scroll through the candidates and choose the most appropriate one. Only when you choose a worker, the order is confirmed and the cover charge is made on your card.

When browsing orders and applications, clicking a user's image will show the user's previous feedback (for both the worker and orderer).

(In the web-version, when you click applicant's picture below the task information, two options, "Profile" and "Select" appear. You can check applicant's profile and see their information and earlier feedbacks, if their has done work tasks before.

In mobile app, when you open the task information, in the top side of the page you can choose "Browse applicants". There you can browse applicants' informations and choose the best applicant to your work task.)

There are often many young people who have not been selected for any tasks yet, so depending on the nature of the task, we encourage you to also choose them for tasks. This will allow as many people as possible to gain valuable work experience.

Remember, some jobs may have age limits prescribed by the Finnish law.

If task requires that worker should be at least 18 years old, it would be good to announce that in task description, so that under 18 year-olds wouldn't apply to the task. One feature our system offers is that on the list of applicants, there is a small 18+ -icon (see photo below) next to applicants profile picture, if applicant is at least 18 years old. That makes it easier for orderer to select a suitable worker.

When the worker is selected, the status of the order changes to ‘you have chosen the worker, the job is waiting for completion’. The worker will be sent a message saying that he or she has been selected for the task and will then be able to complete the order as agreed. However, make sure that the worker has seen your choice and is able to complete the task - especially if you choose the worker at the very last minute. You can also send him or her a chat message via our App services or contact him by phone or email.

If any new needs arise during the task, it is also possible to create a new order and choose the same worker for the job. This way the task can continue seamlessly with the same worker. The task duration can never be reduced, the charge is always made according to the amount of time ordered.

After the worker has marked the task as completed, the payment will be charged from your chosen payment method.

You can choose multiple workers for the same order: Choosing a Worker 

3. APPROVING THE TASK

Once the worker has completed the task, you can accept it and give feedback to the worker.

Giving and receiving feedback is an important part of the service. Feedback helps build trust between parties. Feedback also helps you to identify your own strengths and develop your skills. We hope that you will always give constructive feedback to the worker.

If you don't approve the task:

Not Approved orders are moved to History-section like approved tasks. But if you open not-approved -task from history, there is a text saying, that you didn't approve that task.

4. REPORTING

From the hours you have ordered, you will receive a receipt through our service (from history, open the task and press receipt). If necessary, we can also deliver a monthly report.

MORE INFORMATION:

Can I create orders for the evenings or weekends?

Yes. As this is not a traditional employment contract, you do not need to pay any extra compensation for work done in the evenings or on weekends. The hourly rate is always the same.

Copying the order to a new order

When you open the task information page in the web version, there on the right edge of the page are buttons and there is a button which has two papers on each other. That is the "copy the order" -button. By pressing that, a new task order -form opens up with same information already that the previous order had. This is useful, if you want to create orders for example events, where you need to edit some small details, like the date and time. With this feature you don't have to input all the information to every task orders separately.

 

In the mobile app you can find the "copying the order" - button on the right edge of the order page. Press the button of three dots, which opens up a menu and there is an option "Copy the order".

 

Sharing a task in the social media and with a link:

 

Task can be shared and that way you can spread the word about open work. In the web version, when you open the task information, there are some buttons on the right edge of the page. There is a curved arrow -button, which is the share-button. By pressing that it will show you all possible social media -channels, where you can share the task. Or you can also send the link via e-mail for example.

Updating the payment method:

Orderers can now update their payment method and additional comments even after workers have applied to their order. But after worker has been selected to the task, the payment method can not be changed anymore. Covering reservation will show up in your bank account / or pilotpoints will be taken from your Workpilots-account (depending on the payment method of the task) when worker has been selected.
But the total amount of the order will be charged after the task have been marked as completed. So if task is cancelled for some reason, you won't be charged.